Lists
Shipping FAQ
1: How will my order be shipped?
Many items can be shipped via standard methods using carriers such as UPS, FedEx, and USPS. Very large, heavy, or bulky items (like bathtubs and appliances) as well as large-quantity orders, require freight delivery.
2: How long will it take to get my order?
Shipping times refer to when an item leaves the warehouse, not when it will be delivered. Delivery dates will vary depending upon the method you choose.
Here are some common standard shipping options:
*Standard Ground Shipping: 1-5 business days. This is the delivery method used for orders that qualify for free shipping.
*Second Day Air: Shipment time is 2 business days. The day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
*Next Day Air: Shipment time is 1 business day. An item will be delivered the following business day if the carrier receives that item prior to their daily cut-off (varies by carrier). NOTE: When choosing this method, please be aware of the product’s expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.
3: What is Freight Delivery?
Freight delivery is the method used to transport heavy or oversized items, as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside. Watch our freight delivery video for more information.
4: Will the freight delivery service bring my shipment inside?
No. Freight delivery items (like bathtubs and appliances) are left curbside. You are responsible for moving the item(s) from the curb to your home.
5: How long will it take to get my freight order?
You will coordinate your freight delivery with the carrier using the phone number provided with your confirmation. Shipment time is typically 7 – 10 business days.
6: Where do you ship to?
Your order can be shipped to any address (excluding PO boxes) in the contiguous United States, Alaska, or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page.
7: Can my order be shipped to a P.O. box?
No. Orders must be shipped to a physical address.
8: My product is on backorder, what do I need to know?
Occasionally, an item is out of stock and is on backorder.
Backordered items are charged in full at the point-of-sale, just like in-stock items. This is to reserve the item with the manufacturer or, in some cases, reserve an item that’s made to order.
Within 24 hours of the order placement, we’ll notify you via email if items are backordered and the estimated shipping date.
Prior to the shipping date, we will verify with the manufacturer or shipping warehouse that we are on track to ship. We’ll notify you via email if there is a reason for additional delay.
If backordered items are confirmed as not shipped, the order CAN BE cancelled. Items that have left the manufacturer or original storage facility CANNOT be cancelled.
To cancel a backordered item, contact customer service and we’ll do our best to halt shipment. We’ll confirm your cancellation via phone or email, and credit or update your order.
9: Can I change my address after my order is placed?
Unfortunately, once you have placed your order we are not allowed to change the address. Once the order has been placed, we are no longer able to alter the shipping address due to variances in tax laws from state to state. Please make sure that all of your shipping information is correct before placing your order.